Retail Customer Experience Associate | Discount & Growth

The TJX Companies, Inc.; Champaign (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Paid time off

Job summary

TJ Maxx at USA TJ Maxx Store 0312 Champaign IL is seeking staff to deliver outstanding customer experiences while maintaining a clean, organized store environment and supporting store operations in line with company standards.

Responsibilities include handling purchases and returns, promoting loyalty programs, merchandising, recovery tasks, and adherence to safety and labor policies. The role offers competitive pay and benefits with opportunities for growth within the TJX family.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx at USA TJ Maxx Store 0312 Champaign IL is seeking staff to deliver outstanding customer experiences while maintaining a clean, organized store environment and supporting store operations in line with company standards.

Responsibilities include handling purchases and returns, promoting loyalty programs, merchandising, recovery tasks, and adherence to safety and labor policies. The role offers competitive pay and benefits with opportunities for growth within the TJX family.