Retail Merchandising and Customer Experience Associate

The TJX Companies, Inc.; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Job summary

The TJX Companies, Inc. in Chicago is seeking a Customer Experience Associate for our TJ Maxx store. You will deliver outstanding service, process purchases and returns, and help maintain visual standards to create a welcoming shopping environment.

You will also promote credit and loyalty programs, assist with merchandising, and participate in store recovery and safety initiatives. This role supports a positive culture and team collaboration while handling daily duties with accuracy.

Qualifications

• Excellent customer service skills required.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a fast-paced retail environment.
• Willingness to work with peers and supervisors to achieve goals.
• Retail customer experience preferred.

Responsibilities

• Accurately rings customer purchases/returns and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and prepares merchandise for the floor.
• Initiates and participates in store recovery and maintains store cleanliness.
• Supports safety and loss-prevention initiatives and labor policies.
• Other duties as assigned by store leadership.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Chicago is seeking a Customer Experience Associate for our TJ Maxx store. You will deliver outstanding service, process purchases and returns, and help maintain visual standards to create a welcoming shopping environment.

You will also promote credit and loyalty programs, assist with merchandising, and participate in store recovery and safety initiatives. This role supports a positive culture and team collaboration while handling daily duties with accuracy.