Retail Customer Experience Associate

The TJX Companies, Inc.; Wilmington (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused team member to deliver an exceptional shopping experience. You will engage with customers, follow operating procedures, and support store operations across departments.

Responsibilities include accurate cash handling, promoting rewards programs, maintaining merchandising standards, and contributing to a safe, organized store environment. Prior retail experience and strong communication help you excel in this role.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Adaptability

Retail experience

Job description

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused team member to deliver an exceptional shopping experience. You will engage with customers, follow operating procedures, and support store operations across departments.

Responsibilities include accurate cash handling, promoting rewards programs, maintaining merchandising standards, and contributing to a safe, organized store environment. Prior retail experience and strong communication help you excel in this role.