Retail Customer Experience Associate

Winners Merchants International, L.P.; United States; On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) match

Job summary

Winners Merchants International, L.P. at TJ Maxx Portsmouth VA is hiring a Retail Associate to deliver a highly satisfied customer experience, engage with customers, maintain a clean store environment, and support operations across departments.

You will ring purchases, promote credit and loyalty programs, participate in store recovery, and uphold safety and loss-prevention standards. The role requires flexible availability, strong communication and organizational skills, and the ability to lift

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Physical stamina

Retail experience

Job description

Winners Merchants International, L.P. at TJ Maxx Portsmouth VA is hiring a Retail Associate to deliver a highly satisfied customer experience, engage with customers, maintain a clean store environment, and support operations across departments.

You will ring purchases, promote credit and loyalty programs, participate in store recovery, and uphold safety and loss-prevention standards. The role requires flexible availability, strong communication and organizational skills, and the ability to lift