Retail Customer Experience Associate

Dollar Tree Stores INC; Spruce Pine (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC in Spruce Pine, NC, seeks a Customer Service Associate to deliver a friendly, efficient shopping experience for every guest. The role includes assisting customers, handling transactions at the register, stocking shelves, unloading deliveries, and maintaining store cleanliness.

You will also help ensure safety, protect assets, and uphold a respectful environment while representing the Dollar Tree brand.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills

Customer service experience

Relationship management

Organizational skills

Communication skills

Problem-solving and decision-making

Follow instructions & interpret docs

Lifting 30-50 lbs

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC in Spruce Pine, NC, seeks a Customer Service Associate to deliver a friendly, efficient shopping experience for every guest. The role includes assisting customers, handling transactions at the register, stocking shelves, unloading deliveries, and maintaining store cleanliness.

You will also help ensure safety, protect assets, and uphold a respectful environment while representing the Dollar Tree brand.