Retail Customer Experience Associate

Family Dollar LLC; Richmond (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Family Dollar LLC is seeking a Customer Service Associate to join our Richmond, VA store and provide a great shopping experience for every customer. You will assist customers with questions, manage transactions at the register, and help keep the store clean and stocked.

The role requires the ability to lift 30–50 lbs, follow instructions, and maintain a friendly team environment while delivering excellent service to customers and leaders.

Qualifications

• High school diploma preferred.
• Retail or customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Cash register

Job description

Family Dollar LLC is seeking a Customer Service Associate to join our Richmond, VA store and provide a great shopping experience for every customer. You will assist customers with questions, manage transactions at the register, and help keep the store clean and stocked.

The role requires the ability to lift 30–50 lbs, follow instructions, and maintain a friendly team environment while delivering excellent service to customers and leaders.