Retail Customer Experience Associate

H.E.B.; Hudson Oaks (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering exceptional customer service. The role involves stocking, rotating products, assisting with inventory, and ensuring safety and sanitation standards are met.

The position emphasizes stocking duties, customer assistance, merchandising, and adherence to store SOPs. Candidates must have a HS diploma or GED and strong communication and organizational skills.

Qualifications

• Strong customer service skills required.
• Clear communication and interpersonal skills required.
• Reading and writing skills required.
• Planning and organizing skills required.

Responsibilities

• Stock and rotate items daily; maintain department standards.
• Assist with inventory control and handle loading/unloading of products.
• Organize and prepare back area for night crew and incoming trucks.
• Ensure shelf tags and signage are accurate; maintain displays.
• Provide superior customer service and help customers locate products.
• Merchandise products effectively and use suggestive selling to increase sales.
• Clean and sanitize sales floor, display cases, and equipment; follow SOPs.

Skills

Strong customer service

Communication

Reading & writing

Planning & organizing

Education

HS Diploma or GED

Job description

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering exceptional customer service. The role involves stocking, rotating products, assisting with inventory, and ensuring safety and sanitation standards are met.

The position emphasizes stocking duties, customer assistance, merchandising, and adherence to store SOPs. Candidates must have a HS diploma or GED and strong communication and organizational skills.