Retail Customer Experience Associate

Dollar Tree; Freeland (Luzerne County); On-site; USD 2,066,400 - 2,479,680; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree is seeking a Customer Service Associate to deliver a friendly shopping experience. You will assist customers, process transactions, stock shelves, and maintain store cleanliness with a focus on safety and courtesy.

Ideal candidates have prior retail or service experience, strong communication and organizational skills, and physical stamina for lifting and standing. This role emphasizes teamwork, adherence to procedures, and a positive attitude in a fast-paced environment.

Qualifications

• Prior customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• High school diploma or equivalent is preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Retail experience

Organizational skills

Communication

Problem solving

Decision making

Attention to detail

Physical stamina

Reading comprehension

Education

High school diploma

Job description

Dollar Tree is seeking a Customer Service Associate to deliver a friendly shopping experience. You will assist customers, process transactions, stock shelves, and maintain store cleanliness with a focus on safety and courtesy.

Ideal candidates have prior retail or service experience, strong communication and organizational skills, and physical stamina for lifting and standing. This role emphasizes teamwork, adherence to procedures, and a positive attitude in a fast-paced environment.