Retail Customer Experience Associate

The TJX Companies, Inc.; Eldersburg (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays/vacation

Employee assistance program

Job summary

The TJX Companies, Inc. is recruiting for a Retail Associate at HomeGoods in Eldersburg, MD. You will deliver an outstanding customer experience, keep the store clean and organized, and support store operations across departments as needed.

The role emphasizes customer service, teamwork, and adherence to policies while promoting credit and loyalty programs. It requires flexibility, strong communication, and the ability to multi-task in a fast-paced setting.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Communication

Flexibility

Job description

The TJX Companies, Inc. is recruiting for a Retail Associate at HomeGoods in Eldersburg, MD. You will deliver an outstanding customer experience, keep the store clean and organized, and support store operations across departments as needed.

The role emphasizes customer service, teamwork, and adherence to policies while promoting credit and loyalty programs. It requires flexibility, strong communication, and the ability to multi-task in a fast-paced setting.