Retail Customer Experience Associate

The TJX Companies, Inc.; Capitol Heights (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

paid parental leave

Job summary

TJ Maxx at The TJX Companies, Inc. in Capitol Heights, MD is seeking a friendly, reliable Store Associate to deliver a highly satisfying customer experience, keep the sales floor clean and organized, and support everyday store operations.

You will engage with customers, answer questions, and help maintain visual merchandising standards. This role offers a flexible schedule, opportunities for cross-training across departments, and eligibility for benefits including associate discounts,

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to work in multiple store areas to support business needs.
• Role model customer experience practices with internal and external customers.
• Promote credit and loyalty programs and uphold merchandising standards.
• Process and prepare merchandise for the sales floor following procedures.
• Maintain safety, cleanliness, and recovery standards on the sales floor.
• Support and participate in shrink reduction programs and safety initiatives.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

TJ Maxx at The TJX Companies, Inc. in Capitol Heights, MD is seeking a friendly, reliable Store Associate to deliver a highly satisfying customer experience, keep the sales floor clean and organized, and support everyday store operations.

You will engage with customers, answer questions, and help maintain visual merchandising standards. This role offers a flexible schedule, opportunities for cross-training across departments, and eligibility for benefits including associate discounts,