Retail Customer Care Specialist — Remote Options

Truvista Communications Inc; Winnsboro (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

Truvista Communications Inc. seeks a Retail Customer Care Representative (CCR) to be based in our Winnsboro, SC retail center. The CCR serves as the primary contact for customer sales support, handling phone and in-person interactions, billing inquiries, and service changes.

You’ll also promote Truvista offerings while ensuring secure financial transactions. The role requires excellent customer service, attention to detail, and the ability to manage billing processes.

Qualifications

• High school diploma or GED required.
• Six months to one year of related experience and/or training.
• Industry experience and sales experience are preferred.
• Must have reliable transportation; travel to other retail locations may be required.
• Bilingual proficiency in English and Spanish is a plus.
• To qualify for Work from Home, applicant must meet WFH requirements and equipment is provided.

Responsibilities

• Provide prompt and friendly world class customer service to retail customers visiting the store.
• Accurately process cash and check payments for bills while adhering to cash handling policy.
• Edit and post adjustments and corrections to customer billing or services ordered.
• Perform day-to-day retail operations: inventory, displays, store environment.
• Recommend speed upgrades and add-on services to customers.
• Handle and resolve complaints, issues, and disputes with goal of first-call resolution.
• Fill contract forms, determine charges, and issue change of address records.
• Investigate conditions delaying service connections and resolve them.
• Maintain consistent attendance and punctuality.
• Handle inbound customer service calls when not assisting in person.
• Perform other duties as assigned.

Skills

Customer Service

Interpersonal Skills

Communications

Teamwork

Attendance / Punctuality

Leadership

Organizational Support

Planning and Organizing

Interpretation

Calculations

Professionalism

Computer Skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Order processing software

Job description

Truvista Communications Inc. seeks a Retail Customer Care Representative (CCR) to be based in our Winnsboro, SC retail center. The CCR serves as the primary contact for customer sales support, handling phone and in-person interactions, billing inquiries, and service changes.

You’ll also promote Truvista offerings while ensuring secure financial transactions. The role requires excellent customer service, attention to detail, and the ability to manage billing processes.