In-Store Customer Care Specialist — Tech & Growth

Truvista; Camden (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Truvista in Camden, SC is seeking a Retail Customer Care Representative to serve as the primary contact for customer sales support within our retail center. You will assist customers with bill payments, billing inquiries, service changes, and promote Truvista offerings in person or over the phone.

The role emphasizes accuracy, secure cash handling, and strong customer service skills, with opportunities to upsell services and manage basic account tasks using Truvista software.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Six months to one year of related experience and/or training.
• Industry experience and sales experience are preferred.
• Must have reliable transportation, as travel to other retail locations may be required, based on business needs.
• Bilingual proficiency in English and Spanish is a plus

Responsibilities

• Provide prompt and friendly world class customer service to retail customers visiting the store, addressing their inquiries, concerns, and requests related to Truvista service offerings.
• Accurately process cash and check payments for current and past-due bills by receiving payments, entering balances, and making deposits while adhering to Truvista’s cash handling policy.
• Edit and post adjustments and corrections to customer billing or services ordered.
• Perform day-to-day retail operations, such as maintaining inventory levels, organizing displays, and ensuring a clean and organized store environment.
• Recommend speed upgrades, additional new services add-on and features to existing customers.
• Handle and resolve customer complaints, technical issues, and billing disputes efficiently and effectively, striving for first-call resolution whenever possible.
• Fill out contract forms, determine charges for services requested, prepare change of address records, and issue discontinuance orders.
• Investigate conditions preventing completion of service connection orders and take steps to resolve them.
• Deliver consistent attendance and on-time arrival in the workplace.
• Responsible for handling inbound customer service calls when not actively engaged with in-person customers
• Perform other work-related duties as assigned.

Skills

Customer Service

Interpersonal Skills

Communications

Teamwork

Attendance / Punctuality

Leadership

Organizational Support

Planning and Organizing

Interpretation

Calculations

Professionalism

Computer Skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Order processing software

Job description

Truvista in Camden, SC is seeking a Retail Customer Care Representative to serve as the primary contact for customer sales support within our retail center. You will assist customers with bill payments, billing inquiries, service changes, and promote Truvista offerings in person or over the phone.

The role emphasizes accuracy, secure cash handling, and strong customer service skills, with opportunities to upsell services and manage basic account tasks using Truvista software.