Retail Customer Care & Billing Specialist

Truvista Communications Inc; Camden (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Truvista Communications Inc. in Camden, SC is seeking a Customer Care Representative for an in-office role at our retail center. The CCR will assist customers with payments, inquiries, service changes, and promotions while delivering world-class service.

This position requires strong attention to detail, excellent communication, and the ability to handle financial transactions securely. Face-to-face and telephone interactions are core responsibilities in a fast-growing fiber services company.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year related experience.
• Sales experience preferred.
• Reliable transportation required.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide prompt and friendly customer service to retail customers.
• Accurately process cash payments for bills and deposits.
• Edit and post adjustments to customer billing or services.
• Maintain inventory levels and store displays.
• Resolve customer complaints and billing disputes efficiently.
• Handle inbound calls when not assisting in person.
• Perform other duties as assigned.

Skills

Customer Service

Cash Handling

Billing Inquiries

Retention Skills

Face-to-face Service

Communication

Multitasking

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Order processing software

Job description

Truvista Communications Inc. in Camden, SC is seeking a Customer Care Representative for an in-office role at our retail center. The CCR will assist customers with payments, inquiries, service changes, and promotions while delivering world-class service.

This position requires strong attention to detail, excellent communication, and the ability to handle financial transactions securely. Face-to-face and telephone interactions are core responsibilities in a fast-growing fiber services company.