Retail Customer Care Associate I

Family Dollar Stores Of Pennsylvania LLC; Scranton (Lackawanna County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar Stores Of Pennsylvania LLC in Scranton is seeking a Customer Service Associate to provide a great shopping experience and assist customers with questions. The role includes handling transactions, restocking merchandise, and maintaining store cleanliness.

The position requires strong customer service, communication and organizational skills, with the ability to lift up to 50 lbs and work in a fast-paced retail environment. Part-time hours are available at a local store.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and handle physical tasks.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment for customers and staff.
• Maintain cleanliness throughout the store, including bathrooms, floors, and trash."
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Multitasking

Organizational skills

Problem solving

Education

High school diploma

Job description

Family Dollar Stores Of Pennsylvania LLC in Scranton is seeking a Customer Service Associate to provide a great shopping experience and assist customers with questions. The role includes handling transactions, restocking merchandise, and maintaining store cleanliness.

The position requires strong customer service, communication and organizational skills, with the ability to lift up to 50 lbs and work in a fast-paced retail environment. Part-time hours are available at a local store.