Retail Customer Care Associate — Flexible Scheduling

K; Castle Pines (CO); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k with match

Paid vacation

Flexible scheduling

Career growth

Job summary

The Customer Service Representative (CSR) at K&G Petroleum/S&S Fuels is responsible for ensuring safety, profitability, and providing excellent customer service in a fast-paced, company-owned retail store.

This hourly, non-exempt role reports to the Store Manager and requires ability to stand for long shifts, handle payments, maintain inventory, and uphold all policies while delivering positive guest experiences.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales and customer service preferred.
• Ability to operate tools/equipment as described above.
• Able to work as scheduled and arrive on time.
• Ability to communicate in English.

Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic.
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
• Maintain proper inventory levels and shift closeouts.
• Perform duties with minimal supervision, may be required to work irregular work hours.
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters.
• Comply with all company policies and procedures, including relevant governmental regulations.
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings.

Skills

Retail sales

Customer service

English communication

Tools/equipment

Education

High School diploma or GED

Tools

POS equipment

Job description

The Customer Service Representative (CSR) at K&G Petroleum/S&S Fuels is responsible for ensuring safety, profitability, and providing excellent customer service in a fast-paced, company-owned retail store.

This hourly, non-exempt role reports to the Store Manager and requires ability to stand for long shifts, handle payments, maintain inventory, and uphold all policies while delivering positive guest experiences.