Retail Creative Operations Lead

Insight Global; Beaverton (OR); On-site; USD 55,000 - 83,000; Part time

Job summary

Insight Global is seeking a Creative Operations Contractor to partner with the North America Retail Design team. You will help build scalable processes, governance, and tooling to drive visibility, consistency, and execution across store builds, remodels, refreshes, and related initiatives.

You will collaborate with cross-functional teams to optimize workflows, manage a centralized project tracker, and develop forecasting dashboards.

Qualifications

• 5+ years of experience supporting retail design, creative operations, project management, program management, or business operations teams.
• Experience building processes, governance frameworks, project tracking systems, and team operating models.
• Strong cross-functional collaboration, stakeholder management, and communication skills.
• Experience working within retail, design, creative, architecture, construction, or related environments.
• Highly organized with the ability to manage multiple priorities and drive execution in fast-paced environments.

Responsibilities

• Build and implement scalable operational processes across North America retail design initiatives.
• Document and optimize workflows from project intake through execution and delivery.
• Identify process gaps and opportunities to improve efficiency, visibility, and team effectiveness.
• Create and maintain playbooks, SOPs, templates, and governance frameworks.
• Support the development of a long-term operating model that can scale with business needs.
• Manage and maintain a centralized project tracker across active retail design initiatives.
• Create forecasting and pipeline management tools to support prioritization, capacity planning, and resource visibility.
• Develop project reporting dashboards and health indicators to monitor progress, risks, dependencies, and milestones.
• Establish standardized intake and prioritization processes for new work requests.
• Own team operating rhythms, meeting cadences, agendas, action items, and documentation.
• Maintain organized documentation repositories and ensure information is accessible across stakeholders.
• Drive consistency in communication, reporting, and documentation practices.
• Partner with Retail Design, Production, Creative Operations, Architecture, Real Estate, Construction, VM, Merchandising, Operations, and Global teams to improve alignment and execution.
• Develop RACI frameworks and governance models that clearly define ownership, roles, decision-making, and escalation paths.
• Support adoption of new ways of working through documentation, training, and change management efforts.

Skills

Retail design experience

Creative operations

Project management

Stakeholder management

Job description

Job Description

North America Retail Design

Overview

Insight Global is hiring a Creative Operations Contractor will serve as the operations partner for the North America Retail Design team, helping create the structure, processes, and tools needed to drive visibility, consistency, and execution across the retail design portfolio. This individual will partner closely with the Retail Design Director and cross-functional stakeholders to establish scalable ways of working, improve project governance, and support planning across new store builds, remodels, refreshes, and other retail design initiatives.

Key Responsibilities

Retail Design Operations & Process Development

Build and implement scalable operational processes across North America retail design initiatives.

Document and optimize workflows from project intake through execution and delivery.

Identify process gaps and opportunities to improve efficiency, visibility, and team effectiveness.

Create and maintain playbooks, SOPs, templates, and governance frameworks.

Support the development of a long-term operating model that can scale with business needs.

Portfolio & Project Management

Manage and maintain a centralized project tracker across active retail design initiatives.

Create forecasting and pipeline management tools to support prioritization, capacity planning, and resource visibility.

Develop project reporting dashboards and health indicators to monitor progress, risks, dependencies, and milestones.

Establish standardized intake and prioritization processes for new work requests.

Team Operations & Communication

Own team operating rhythms, meeting cadences, agendas, action items, and documentation.

Maintain organized documentation repositories and ensure information is accessible across stakeholders.

Drive consistency in communication, reporting, and documentation practices.

Cross-Functional Collaboration

Partner with Retail Design, Production, Creative Operations, Architecture, Real Estate, Construction, VM, Merchandising, Operations, and Global teams to improve alignment and execution.

Develop RACI frameworks and governance models that clearly define ownership, roles, decision-making, and escalation paths.

Support adoption of new ways of working through documentation, training, and change management efforts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience supporting retail design, creative operations, project management, program management, or business operations teams.
• Experience building processes, governance frameworks, project tracking systems, and team operating models.
• Strong cross-functional collaboration, stakeholder management, and communication skills.
• Experience working within retail, design, creative, architecture, construction, or related environments.
• Highly organized with the ability to manage multiple priorities and drive execution in fast-paced environments.