Retail Concierge: Customer Experience Pro

Ross Stores; Newport (KY); On-site; USD 16,531 - 20,664; Full time

Job summary

Ross Stores in Newport, KY is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, operate registers, and maintain clean and organized sales floors daily.

We value teamwork, courtesy, and integrity and offer a welcoming environment with opportunities for growth. This is a full-time position requiring reliable availability and a customer-first mindset.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work Full-Time hours

Responsibilities

• Understands safety as a priority and practices safe behaviors in all tasks.
• Maintains safe, clutter-free sales floor and ensures clear egress to emergency exits.
• Treats Customers and Associates with respect and courtesy; stays friendly and professional.
• Assists Customers at registers, with merchandise, and answers questions politely and knowledgeably.
• Responds promptly to Customer Service calls and issues; involves Store Leadership when needed.
• Performs cleaning tasks to maintain store and team areas.

Skills

Customer communication

Math skills

Full-time availability

Job description

Ross Stores in Newport, KY is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, operate registers, and maintain clean and organized sales floors daily.

We value teamwork, courtesy, and integrity and offer a welcoming environment with opportunities for growth. This is a full-time position requiring reliable availability and a customer-first mindset.