Retail Concierge

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 44,000; Full time

Job summary

Jones Lang LaSalle Inc. recherche un Concierge de retail pour offrir un service à la clientèle de haute qualité à Brookfield Place à New York. Ce poste nécessite une grande disponibilité et la capacité d'anticiper les besoins des clients tout en maintenant un environnement accueillant. Les candidats avec une expérience préalable dans le service à la clientèle bénéficieront d'un atout.

Benefits

Plan 401(k) avec contributions de l'entreprise

Couverture médicale, dentaire et visuelle complète

Congé parental payé à 100% du salaire

Congés payés et jours fériés

Qualifications

• Être fier d'offrir un service amical et utile en tout temps.
• Entretenir une connaissance solide des offres disponibles au sein de la propriété.

Responsibilities

• Servir de point de contact principal pour les invités.
• Fournir une expérience de luxe aux invités de la propriété.

Skills

Service à la clientèle

Communication

Relationnel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details and promoting upcoming in-center and retailer events.

Location: Brookfield Place

Compensation: $21/hour

Schedule will fluctuate based on needs of the business. Candidates with flexible/open availability are preferred. Shifts are as follows:

Opening Shift: 9:45AM- 6:15PM

Closing Shift: 11:45AM- 8:15PM

Work 1-2 Sundays/month required

WHAT YOU'LL DO

• Takes great pride in offering helpful, friendly service at all times
• Greets and assists all guests and property personnel in an efficient and courteous manner
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property.
• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
• Supports and promotes all property programs and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
• Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
• Responds to guests via phone, email, and property website.
• Corresponds with guests who require follow up or solutions
• Participates in and successfully completes all training programs.
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
• Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events
• Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

Estimated total compensation for this position:

43,680.00 – 43,680.00 USD per year

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details and promoting upcoming in-center and retailer events.

Location: Brookfield Place

Hours per week: 40

Compensation: $21/hour

Schedule will fluctuate based on needs of the business. Candidates with flexible/open availability are preferred. Shifts are as follows:

• Opening Shift: 9:45AM- 6:15PM

• Closing Shift: 11:45AM- 8:15PM

• Work 1-2 Sundays/month required

WHAT YOU'LL DO

• Takes great pride in offering helpful, friendly service at all times
• Greets and assists all guests and property personnel in an efficient and courteous manner
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property.
• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
• Supports and promotes all property programs and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
• Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
• Responds to guests via phone, email, and property website.
• Corresponds with guests who require follow up or solutions
• Participates in and successfully completes all training programs.
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
• Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events
• Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

Estimated total compensation for this position:

43,680.00 – 43,680.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .