Retail Client Experience Specialist

PNC; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in Humble, TX to deliver outstanding service and support customers with their financial needs. You will engage with customers in-branch, identify opportunities, educate on digital tools, and help grow loyalty while protecting customer trust.

The role emphasizes in-office collaboration, adherence to bank policies, and proactive conversations to drive satisfaction and wallet share. Prior retail or banking experience is preferred but not required.

Qualifications

• No degree required or education beyond high school; related experience may be considered.
• Experience delivering customer service in banking or retail settings.
• Ability to learn banking products, policies, and tools to assist customers.

Responsibilities

• Deliver a unique customer experience and educate customers on digital tools while expanding wallet share.
• Identify opportunities during customer interactions and refer to branch staff as appropriate.
• Engage customers through lobby activities and demonstrate products to meet their needs and solve problems.
• Support adherence to bank policies and ensure accurate processing of transactions.

Skills

Customer service

Banking knowledge

Communication

Sales skills

Teamwork

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Humble, TX to deliver outstanding service and support customers with their financial needs. You will engage with customers in-branch, identify opportunities, educate on digital tools, and help grow loyalty while protecting customer trust.

The role emphasizes in-office collaboration, adherence to bank policies, and proactive conversations to drive satisfaction and wallet share. Prior retail or banking experience is preferred but not required.