Client Experience Specialist - Banking & Loyalty

PNC; Duluth (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Wellness program

Educational assistance

Job summary

PNC in Duluth, GA is seeking a Client Experience Associate to join our in-office retail banking team. You will deliver a personalized customer experience, educate customers on digital options, and identify opportunities to connect clients with the bank’s products and services to support their financial wellbeing.

The role emphasizes in-branch engagement, strong customer service, and collaboration with branch staff to grow loyalty and share of wallet.

Qualifications

• Role requires no university degree and may accept related experience.
• Typically <1 year of related experience; combination of education and experience considered.
• Unable to sponsor visas; no STEM OPT for this position.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby to position PNC products and educate on digital options.
• Apply product and procedural knowledge to solve customer problems.
• Ensure branch operations are accurate and efficient.

Skills

Customer service

Customer Experience (CX)

Banking

Branch Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC in Duluth, GA is seeking a Client Experience Associate to join our in-office retail banking team. You will deliver a personalized customer experience, educate customers on digital options, and identify opportunities to connect clients with the bank’s products and services to support their financial wellbeing.

The role emphasizes in-branch engagement, strong customer service, and collaboration with branch staff to grow loyalty and share of wallet.