Client Experience Advisor - Banking & Solutions

PNC; Magnolia (AR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Magnolia, TX to deliver a superior customer experience and identify banking opportunities during customer interactions. The role emphasizes loyalty growth and effective use of technology to support transactions.

Responsibilities include lobby engagement, education on product options, and referrals to branch staff, with a focus on accurate operations and excellent customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to identify banking opportunities and refer to branch staff.
• Familiarity with banking products and policies to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring efficient and accurate teller and branch operations.
• Supports proactive sales conversations through a defined sales process and lobby engagement.
• Supports customer loyalty and grows share of wallet through differentiated experiences.

Skills

Banking

Customer Experience

Customer Service

Proactive Sales

Accountability

Branch Banking

Identifying Opportunities

Leveraging Technology

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Magnolia, TX to deliver a superior customer experience and identify banking opportunities during customer interactions. The role emphasizes loyalty growth and effective use of technology to support transactions.

Responsibilities include lobby engagement, education on product options, and referrals to branch staff, with a focus on accurate operations and excellent customer service.