Retail Cleaning & Guest Experience Associate

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a Janitor/Cleaner to maintain a clean, safe store environment and support excellent customer service. You will help create a welcoming atmosphere for shoppers and donors while adhering to company safety and 5S guidelines.

The role involves routine cleaning tasks, restocking supplies, and assisting with donation processing as needed. Flexibility and reliability are valued in this hands-on position at our Madison location.

Qualifications

• Ability to operate and maintain cleaning equipment (floor scrubber, vacuum, broom, mop).
• Strong interpersonal and customer service skills to greet shoppers and donors.

Responsibilities

• Cleans all floors including under garment racks.
• Cleans restrooms and surfaces.
• Greet customers and donors; encourage return visits.
• Stock restroom supplies and perform touch-ups during shift.
• Remove debris, hangers, and product from store areas.
• Collects and empties trash in public, restrooms, breakrooms, and offices.
• Clean and polish drinking fountains; wipe microwaves and tables in breakroom.
• Clean dressing rooms; mirror and bench areas; baseboards and floors.
• Dusts ledges, tops of fitting rooms, and under racks.
• Monitor cleaning supplies and notify management when low.
• Maintain a clean, safe environment following 5S and safety guidelines.
• Assist with donations processing or HL product as assigned.
• Interact professionally with coworkers, shoppers, and donors; uphold core values.

Skills

Cleaning equipment operation

Customer service

Education

No experience required

Job description

Goodwill of South Central Wisconsin, Inc. is seeking a Janitor/Cleaner to maintain a clean, safe store environment and support excellent customer service. You will help create a welcoming atmosphere for shoppers and donors while adhering to company safety and 5S guidelines.

The role involves routine cleaning tasks, restocking supplies, and assisting with donation processing as needed. Flexibility and reliability are valued in this hands-on position at our Madison location.