Retail Cleaning & Customer Service Associate

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 17,000 - 23,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a dedicated Janitor/Cleaner to maintain a clean, safe store environment and support customer service efforts. You will clean floors, restrooms, breakrooms, and common areas, restock supplies, and assist with donation processing as needed.

The role emphasizes reliability, safety, and teamwork, with emphasis on 5S principles and a positive, professional approach to shoppers and donors in a dynamic retail setting.

Qualifications

• Ability to operate & maintain cleaning equipment: floor scrubber, vacuum, broom, mop
• Good interpersonal and customer service skills

Responsibilities

• Cleans all floors, including under garment racks, using a broom, mop, vacuum, &/or floor scrubber
• Cleans restrooms: mirrors, counters, toilets and floors, spot cleaning walls, and wiping all handles
• Provide best in class service by greeting customers/donors and inviting them to return
• Stocks restroom supplies and revisits throughout their shift to complete touch-ups, as needed
• Routinely picks up debris, hangers, and product inside and outside store
• Collects and empties trash from public areas, restrooms, breakrooms, and offices
• Cleans & polishes drinking fountains, wipes down microwave and tables in breakroom
• Cleans dressing rooms: mirrors, benches, baseboards, and floors
• Routinely dusts all ledges, tops of fitting rooms, and underneath H-Racks
• Informs management of cleaning supplies level on hand & alerting them more needs to be purchased
• Maintain neat, clean and safe environment by following established 5S principles and safety guidelines
• Works the process providing back-up to take in donations or putting out HL product, as assigned
• Consistently interacting with co-workers, shoppers, and donors in a professional & pleasant manner
• Consistently perform all duties within the framework of our Core Values

Skills

Cleaning equipment operation

Customer service

Tools

Floor scrubber

Vacuum

Broom

Mop

Job description

Goodwill of South Central Wisconsin, Inc. is seeking a dedicated Janitor/Cleaner to maintain a clean, safe store environment and support customer service efforts. You will clean floors, restrooms, breakrooms, and common areas, restock supplies, and assist with donation processing as needed.

The role emphasizes reliability, safety, and teamwork, with emphasis on 5S principles and a positive, professional approach to shoppers and donors in a dynamic retail setting.