Retail Brand Leader & Team Coach

Tapestry (Coach/Kate Spade); Oak Brook (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Brand Ambassador in Oak Brook, IL to maintain a strong leadership presence on the sales floor and embody Coach values while delivering an exceptional customer experience. You will help drive sales, support store initiatives, and foster a collaborative team culture.

You will participate in recruiting and training activities, monitor sales trends, and contribute to a positive, inclusive workplace aligned with Coach’s standards and customer-first approach.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Ability to lift up to 50 pounds and move product, cartons, fixtures, or props as needed
• Proven track record leading teams and delivering results

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Leads implementation of Company initiatives and supports full operation of the business
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance and hold team accountable
• Adheres to and enforces company policies and store procedures

Skills

Leadership presence

Brand ambassador

Store operations

Recruiting & training

Growth mindset

Job description

Coach is seeking a Brand Ambassador in Oak Brook, IL to maintain a strong leadership presence on the sales floor and embody Coach values while delivering an exceptional customer experience. You will help drive sales, support store initiatives, and foster a collaborative team culture.

You will participate in recruiting and training activities, monitor sales trends, and contribute to a positive, inclusive workplace aligned with Coach’s standards and customer-first approach.