Retail Brand Guide & Customer Experience Pro

Melanzana Mountain Gear Inc; Leadville (CO); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Health Savings Account (HSA)

Dental insurance

Vision insurance

Paid time off (PTO)

Profit sharing

Employee stock program

On-the-job training

Descripción de la vacante

Melanzana Mountain Gear Inc. seeks a Retail Staff member to embody brand values and deliver a welcoming in-store and online experience for all customers.

You will greet customers as a Melanzana Guide, educate on appointment-only shopping, and create a positive, informative shopping atmosphere.

With 2–5 years in customer service, you will communicate our vision, assist with storefront and back-end operations, POS, and merchandising while supporting a small team.

Formación

• 2-5 years in a customer service environment.
• Enthusiasm for Melanzana’s core values.
• Excellent verbal and written communication skills; strong interpersonal skills.
• Friendly, approachable, and outgoing personality; ability to adapt and prioritize.
• Must be able to stand for up to 8 hours a day; weekend work is required.

Responsabilidades

• Greeting all customers and visitors as a ‘Melanzana Guide’ and reflect brand values.
• Educate customers about appointment-only in-store shopping and how it works.
• Create a positive, welcoming customer experience whether shopping, booking appointments, or visiting.
• Communicate the vision, mission, products, and services in your own words.
• POS duties and running the floor (restocking and maintaining floor standards).
• Handle email/phone inquiries and assist remote customers with appointment questions.
• Back-end tasks with QC, back stocking, processing returns/exchanges, and using Google Workspace & Shopify.

Conocimientos

Customer service

Communication

Teamwork

Weekend availability

Herramientas

Google Workspace

Shopify

Descripción del empleo

Melanzana Mountain Gear Inc. seeks a Retail Staff member to embody brand values and deliver a welcoming in-store and online experience for all customers.

You will greet customers as a Melanzana Guide, educate on appointment-only shopping, and create a positive, informative shopping atmosphere.

With 2–5 years in customer service, you will communicate our vision, assist with storefront and back-end operations, POS, and merchandising while supporting a small team.