Retail Brand Experience Specialist

Nintendo; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

Paid sick leave

Job summary

Nintendo of America is hiring for a on-site retail associate at Nintendo World San Francisco. You will deliver outstanding customer service, demonstrate products, and drive sales while maintaining store displays and accurate POS transactions.

Requirements include at least one year of retail experience, strong cash handling, and a willingness to learn game titles. This on-site role offers benefits and a stable schedule in a flagship location.

Qualifications

• Minimum of one year of related retail experience.
• Previous retail experience, preferable at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Valid driver license and insurance.

Responsibilities

• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.
• Maintains area inventory including performing cycle-counts and ordering products and supplies.
• Coordinates with co-workers and shipping/receiving teams to maintain an organized & effective stock room.
• Maintains departmental lists, databases, customer profiles, and resource materials.
• Creates, updates, and maintains departmental process & training documents.
• Manipulates files for appropriate output processing (mail merge, print request, batch shipment, etc.).
• Compiles and prepares daily and month-end reporting.

Skills

Customer service

Cash handling

Teamwork

Education

High school diploma

Tools

POS system

Job description

Nintendo of America is hiring for a on-site retail associate at Nintendo World San Francisco. You will deliver outstanding customer service, demonstrate products, and drive sales while maintaining store displays and accurate POS transactions.

Requirements include at least one year of retail experience, strong cash handling, and a willingness to learn game titles. This on-site role offers benefits and a stable schedule in a flagship location.