CONTRACT - Brand Ambassador - Nintendo SF

Nintendo; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

Paid sick leave

Job summary

Nintendo of America is hiring for a on-site retail associate at Nintendo World San Francisco. You will deliver outstanding customer service, demonstrate products, and drive sales while maintaining store displays and accurate POS transactions.

Requirements include at least one year of retail experience, strong cash handling, and a willingness to learn game titles. This on-site role offers benefits and a stable schedule in a flagship location.

Qualifications

• Minimum of one year of related retail experience.
• Previous retail experience, preferable at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Valid driver license and insurance.

Responsibilities

• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.
• Maintains area inventory including performing cycle-counts and ordering products and supplies.
• Coordinates with co-workers and shipping/receiving teams to maintain an organized & effective stock room.
• Maintains departmental lists, databases, customer profiles, and resource materials.
• Creates, updates, and maintains departmental process & training documents.
• Manipulates files for appropriate output processing (mail merge, print request, batch shipment, etc.).
• Compiles and prepares daily and month-end reporting.

Skills

Customer service

Cash handling

Teamwork

Education

High school diploma

Tools

POS system

Job description

Nintendo of America

About Nintendo of America

From the launch of the Nintendo Entertainment System TM more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario TM , Donkey Kong TM , The Legend of Zelda TM , Metroid TM , Animal Crossing TM , Pikmin TM and Splatoon TM across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.Based in Redmond, Wash.,

Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

SUMMARY

Professionally represents Nintendo while providing outstanding customer service and customer education of Nintendo products. Contributes to a high energy, fast-paced environment that provides customers with unique and memorable Nintendo experience.

DESCRIPTION OF DUTIES

• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.
• Maintains area inventory including performing cycle-counts and ordering products and supplies.
• Coordinates with co-workers and shipping/receiving teams to maintain an organized & effective stock room.
• Maintains departmental lists, databases, customer profiles, and resource materials.
• Creates, updates, and maintains departmental process & training documents.
• Manipulates files for appropriate output processing (mail merge, print request, batch shipment, etc.).
• Compiles and prepares daily and month-end reporting.

SUMMARY OF REQUIREMENTS

• Minimum of one year of related retail experience.
• Previous retail experience, preferable at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Valid driver license and insurance.

This position is on-site at Nintendo World San Francisco.

This contract position includes the base pay range listed below and is eligible for benefits through the employing agency. Agency benefits include eligibility for medical insurance, employee assistance program, and paid sick leave. All benefits are subject to elections, eligibility requirements, plan and program terms. Benefits offerings will be confirmed at the time of offer by the employing agency, and may differ depending on the employing agency partner.

Pay Range:

$21.35 — $29.84 USD