CONTRACT - Brand Ambassador - Nintendo SF

Nintendo of America Inc.; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Paid sick leave

Employee assistance program

Job summary

Nintendo World San Francisco is seeking a front-line retailer to professionally represent Nintendo and deliver outstanding customer service and education on Nintendo products. The role operates on-site at Nintendo World San Francisco, contributing to a fast-paced, high-energy environment with a focus on customer satisfaction and product knowledge.

The position requires at least one year of retail experience, cash handling skills, and a high school diploma or equivalent.

Qualifications

• Minimum of one year of related retail experience.
• Previous retail experience at high volume or flagship location is preferred.
• Accurate cash and inventory control experience.

Responsibilities

• Proactively engages and assists customers with information and product demonstrations.
• Cross-sells merchandise and recommends products to meet customer needs.
• Processes all point of sale transactions promptly and accurately.
• Greeter duties including welcoming guests upon entry and exit.
• Restocks the sales floor and performs back-of-house duties such as tagging and organization.
• Maintains a clean, visually appealing environment and store displays.

Skills

Customer service

Retail experience

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Nintendo of America About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Summary

Professionally represents Nintendo while providing outstanding customer service and customer education of Nintendo products. Contributes to a high energy, fast-paced environment that provides customers with unique and memorable Nintendo experience.

Description of Duties

• Proactively engages and assists customers by providing information, product demonstrations, andresolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and as needed, performs back of house duties including merchandise tagging,restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in thestore checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providingsuggestions and feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.
• Maintains area inventory including performing cycle-counts and ordering products and supplies.
• Coordinates with co-workers and shipping/receiving teams to maintain an organized & effective stock room.
• Maintains departmental lists, databases, customer profiles, and resource materials.
• Creates, updates, and maintains departmental process & training documents.
• Manipulates files for appropriate output processing (mail merge, print request, batch shipment, etc.).
• Compiles and prepares daily and month-end reporting.

Requirements

• Minimum of one year of related retail experience.
• Previous retail experience, preferably at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Valid driver license and insurance.

Location and Employment Details

This position is on-site at Nintendo World San Francisco. This contract position includes the base pay range listed below and is eligible for benefits through the employing agency. Agency benefits include eligibility for medical insurance, employee assistance program, and paid sick leave. All benefits are subject to elections, eligibility requirements, plan and program terms. Benefits offerings will be confirmed at the time of offer by the employing agency, and may differ depending on the employing agency partner.

Pay Range: $21.35—$29.84 USD