Retail Brand Ambassador & Team Leader

Tapestry (Coach/Kate Spade); Buffalo (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Coach, a global fashion house, seeks a Brand Ambassador in Buffalo, NY to lead on the sales floor, embody Coach values, and drive exceptional customer experiences. You will support store operations, participate in recruiting and training, analyze sales trends, and foster an inclusive, collaborative team culture.

Ideal candidates bring 1+ years of retail leadership experience, strong communication, and a passion for delivering outstanding service to every customer.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Able to lift up to 50 pounds and perform required physical tasks.
• Willingness to train and develop team members.

Responsibilities

• Maintain leadership presence on the sales floor to meet sales targets and deliver exceptional customer experience.
• Lead store initiatives and support overall operations.
• Recruiting, interviewing, and training support for the team.
• Provide feedback to improve individual and team performance.

Skills

Leadership presence

Customer experience

Team development

Sales analytics

Communication

Job description

Coach, a global fashion house, seeks a Brand Ambassador in Buffalo, NY to lead on the sales floor, embody Coach values, and drive exceptional customer experiences. You will support store operations, participate in recruiting and training, analyze sales trends, and foster an inclusive, collaborative team culture.

Ideal candidates bring 1+ years of retail leadership experience, strong communication, and a passion for delivering outstanding service to every customer.