Retail Branch Manager: Growth & Customer Experience

Gbcijobs; Logan, Northern (UT, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

HSA option

401(k) retirement plan

Job summary

Altabank – Logan branch is hiring a Full-time Retail Branch Manager I to lead retail banking strategy, oversee service delivery, and drive branch sales to grow consumer and business customers. You will coach Relationship Bankers, ensure regulatory compliance, and manage performance across direct reports.

The role emphasizes coaching, adherence to policies, and collaboration with partners to deliver exceptional customer experiences and community involvement.

Qualifications

• Sales leadership experience to drive branch performance.
• Deep understanding of regulations affecting deposit programs.
• Strong computer skills and ability to train others.
• Ability to coach and mentor staff to meet branch goals.
• Excellent written and verbal communication, with confidentiality.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Lead branch to achieve profit, growth, and customer service objectives.
• Manage staff, deposits, accounts, and audits with compliance.
• Coach and train employees; ensure proper product referrals.
• Develop succession plans and career growth within the branch.
• Maintain consistent branch meetings and performance reviews.
• Ensure adherence to banking policies and risk controls.
• Coordinate with Retail Area Manager on strategy and activation.
• Promote CRA activities and community relationships.
• Maintain professional image and customer privacy.

Skills

Sales leadership

Regulatory knowledge

Computer skills

Coaching & training

People management

Communication skills

Confidentiality

Email usage

Problem solving

Attention to detail

Team collaboration

Professionalism

Independent work

Attendance

Adaptability

Education

Two-year college degree / business or trade school

Job description

Altabank – Logan branch is hiring a Full-time Retail Branch Manager I to lead retail banking strategy, oversee service delivery, and drive branch sales to grow consumer and business customers. You will coach Relationship Bankers, ensure regulatory compliance, and manage performance across direct reports.

The role emphasizes coaching, adherence to policies, and collaboration with partners to deliver exceptional customer experiences and community involvement.