Branch Sales & Service Leader

FNB Corporation; Altoona (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

FNB Corporation's Altoona branch is seeking an Assistant Branch Manager to lead a retail team and meet customer needs. You will supervise daily sales activity, coach staff, and help convert transactions into qualified referrals and sales while upholding bank standards and policies.

The role requires strong customer service, communication, and proficiency with MS Word/Excel; a high school diploma and at least two years in a related position are expected.

Qualifications

• High School diploma or GED required.
• Minimum of 2 years' related banking experience requested.
• Strong customer service and communication skills.

Responsibilities

• Promotes the sales process through referrals, leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross‑selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre‑shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Skills

Customer service

Communication

Organization

Analytical skills

Interpersonal skills

Detail oriented

PC software

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

FNB Corporation's Altoona branch is seeking an Assistant Branch Manager to lead a retail team and meet customer needs. You will supervise daily sales activity, coach staff, and help convert transactions into qualified referrals and sales while upholding bank standards and policies.

The role requires strong customer service, communication, and proficiency with MS Word/Excel; a high school diploma and at least two years in a related position are expected.