Retail Banking Trainer — Elevate Service & Training

First-Federal-Bank; Twin Falls (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

401(k) retirement with employer match

Education assistance

Life insurance

Paid volunteer hours

Pay-It-Forward program

Job summary

First Federal Bank in Twin Falls, Idaho is seeking a Retail Banking Trainer to develop and deliver training for the Retail Banking staff across onboarding, promotions, and ongoing initiatives.

You will coordinate with leadership, assess learning outcomes, ensure alignment with policies, and track training completion. Ideal candidates have an associate degree and banking-related experience; bachelor’s preferred and trainer background is a plus.

Qualifications

• Associate’s degree in business or related field.
• Three years of experience working in a banking environment in a customer facing role.
• Bachelor’s degree in business or related field (preferred).
• One year of experience as a trainer or similar role (preferred).

Responsibilities

• Develop, prepare, deliver, and maintain training for Retail Banking staff across onboarding, promotions, and initiatives.
• Oversee tracking of training completion for onboarding, promotions, and other bank initiatives.
• Assist with projects related to retail training initiatives, including system updates and process improvements.
• Coordinate with leadership and other bank departments on training initiatives, gaps, and cross-functional alignment.
• Gather feedback from trainees and managers to evaluate and improve training effectiveness.
• Assess learning outcomes through knowledge checks and observations.
• Ensure training aligns with company policies, procedures, compliance requirements, and service standards.

Skills

Banking experience

Customer service

Training experience

Education

Associate’s degree in business or related field

Bachelor’s degree (preferred)

Job description

First Federal Bank in Twin Falls, Idaho is seeking a Retail Banking Trainer to develop and deliver training for the Retail Banking staff across onboarding, promotions, and ongoing initiatives.

You will coordinate with leadership, assess learning outcomes, ensure alignment with policies, and track training completion. Ideal candidates have an associate degree and banking-related experience; bachelor’s preferred and trainer background is a plus.