Retail Banking Trainer

Bankfirstfed; Twin Falls, Northern (ID, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Health insurance

Dental insurance

Vision insurance

401(K) with employer match

Educational and student loan repayment

Life insurance

Long-term disability insurance

Loan incentives

Service recognition

Paid volunteer hours

Pay-It-Forward program

Community involvement through First FR

Job summary

First Federal Bank in Idaho seeks a Retail Banking Trainer to develop, prepare, deliver, and maintain comprehensive training for Retail Banking staff, utilizing in-person, onsite, virtual, and recorded formats. You will oversee onboarding training, promotions, and cross-functional initiatives.

The role requires 3+ years of banking experience in a customer-facing environment, along with a degree in business or related field.

Qualifications

• Demonstrate Bank core values: driven, dedicated, engaged.
• Associate’s degree in business or related field.
• Three years of experience in a banking environment in a customer facing role.
• Bachelor’s degree in business or related field preferred.

Responsibilities

• Develop, prepare, deliver, and maintain Retail Banking staff trainings, onsite or virtual.
• Oversee tracking of training completion for onboarding and promotions.
• Assist with retail training projects, including system updates and process/product changes.
• Coordinate with leadership and other departments on training initiatives.
• Gather feedback from trainees and managers to improve training effectiveness.
• Assess learning outcomes through checks and observations.
• Ensure training aligns with policies, procedures, compliance and service standards.
• Complete other duties as assigned.

Skills

Customer service

Training delivery

Presentation

Education

Associate’s degree in business or related field

Bachelor’s degree in business or related field

Job description

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more,

Ideal candidates will demonstrate the bank’s core values.

Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

Engaged: Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

The Retail Banking Trainer will:

• Develop, prepare, deliver, and maintain training for Retail Banking staff, which may include in-person, onsite, virtual, and recorded trainings.
• Oversee tracking of training completion for Retail Banking employees for onboarding, promotions, and other bank initiatives.
• Assist with projects related to retail training initiatives, including system updates, process improvements, and/or product changes. This may include collaborating with stakeholders to implement training solutions for products, services, or software.
• Coordinate with leadership and other bank departments on training initiatives, training gaps, and cross-functional alignment.
• Gather feedback from trainees and managers, as well as other departments, to evaluate and improve training effectiveness.
• Assess learning outcomes through knowledge checks, observation, and other means.
• Ensure training aligns with company policies, procedures, compliance requirements, and service standards.
• Complete other duties as assigned.

Minimum Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• Associate’s degree in business or related field, and
• Three (3) years of experience working in a banking environment in a customer facing role.

Preferred Qualifications

• Bachelor’s degree in business or related field.
• One year of experience as a trainer or similar role.

Job Requirements

• Driver’s license required to operate personal vehicle.
• Sitting or standing for extended periods of time; requires ability to work and operate computer applications and equipment.
• Able to perform essential responsibilities of the job with or without reasonable accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.