Member Services Specialist – Banking Support

Bankfirstfed; Twin Falls, Northern (ID, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank is seeking a full-time Customer Service Representative for our Twin Falls, ID location. You will handle payments, transfers, inquiries, and support online banking users while delivering exceptional service.

Ideal candidates have 2+ years in customer service and at least 1 year in banking or call center settings. The role emphasizes team collaboration, policy compliance, and strong communication via phone and email.

Qualifications

• High School diploma or equivalent required.
• Two years of customer service experience required.
• One year of banking or call center experience preferred.

Responsibilities

• Provides excellent customer service and contributes to a positive work environment.
• Processes a variety of requests including payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
• Assists with research and troubleshooting within Online Banking and Bill Pay.
• Investigates and resolves customer issues and communicates with appropriate parties.
• Maintains organized work area and updates internal phone list.
• Follows bank policies and communicates professionally via telephone or email.

Skills

Customer service

Communication

Phone etiquette

Education

High School diploma or equivalent

Tools

Banking software

CRM software

Job description

First Federal Bank is seeking a full-time Customer Service Representative for our Twin Falls, ID location. You will handle payments, transfers, inquiries, and support online banking users while delivering exceptional service.

Ideal candidates have 2+ years in customer service and at least 1 year in banking or call center settings. The role emphasizes team collaboration, policy compliance, and strong communication via phone and email.