Retail Banking Supervisor

First Bank & Trust; Northern (KY); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)/ESOP

Paid Time Off

Flexible Work Arrangements

Paid Parental Leave

Student Loan Repayment Assistance

Job summary

First Bank & Trust in the United States seeks a Branch Leader to guide a high-performing team and cultivate a customer-centric approach to daily teller line operations while maintaining strong client relationships. You will supervise staff, ensure training, and drive service excellence in a dynamic branch environment.

Required is a bachelor’s degree and at least three years of related experience, with proven leadership and communication skills.

Qualifications

• Bachelor’s degree plus three years of related experience or the equivalent.
• Proven leadership skills demonstrating assertiveness, integrity, empathy, agility, creativity, decisiveness, self-awareness, and gratitude.
• Strong written and verbal communication skills; active listener and knowledgeable facilitator.
• Solutions-driven problem solver able to provide sound advice to staff, clients and colleagues.
• Genuinely personable, collaborative and committed to nurturing team strengths and talents.

Responsibilities

• Lead the team and develop a atmosphere of teamwork, open communication and unity; oversee all services; mentor staff and ensure training, evaluation and motivation.
• Manage daily branch teller line operations to ensure professionalism, consistency and efficiency; build accountability within each team member.
• Perform quarterly reviews; ensure compliance with branch audit requirements; train on updates and changes.
• Foster a positive environment that encourages growth, feedback and engagement while upholding mission and values.
• Deliver superior service to satisfy clients and guests; create an experience reflecting the bank's culture and community commitment.
• Develop and nurture profitable relationships for the bank while minimizing risk; proactively identify new opportunities.
• Advise clients on solutions benefiting them; educate on bank products, services, and processes.
• Coordinate with Branch Manager to align operations with organizational goals; build strong internal relationships across the organization.
• Engage with the community; participate in outreach and events.
• Follow Loan Policy and Guidelines for originating, underwriting, and closing loans.
• Adhere to bank policies and conduct required compliance training and meetings.

Skills

Leadership

Communication

Active listening

Facilitation

Problem solving

Customer service

Team development

Education

Bachelor's degree

Job description

Job Description: This person shall be responsible for leading and developing a successful team who embodies the service culture principals while also strategizing to meet and exceed branch and organizational goals. In addition, this person will be responsible for creating and leading a customer-centric and efficient approach to daily teller line branch operations while also maintaining client relationships and proactively developing new opportunities that put people first. This person should possess a strong knowledgebase of banking principles that aides in their ability to satisfy the needs of clients, while also creating profitable relationships for the bank.

Qualifications: This person should have a minimum of a bachelor’s degree plus three years of related experience or the equivalent. This person should have proven leadership skills that demonstrate assertiveness, integrity, empathy, agility, creativity, decisiveness, self-awareness. and gratitude. This person must possess strong written and verbal communication skills, be an active listener, and a knowledgeable facilitator. This person should be a solutions-driven problem solver who is able to provide sound advice to staff, clients and colleagues. This person should be genuinely personable, collaborative, and committed to nurturing the strengths and talents of their team.

Principal Responsibilities

• 1. Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
• 2. Manage daily branch teller line operations to ensure professionalism, consistency, and efficiency while building accountability within each team member.
• 3. Consistently monitor teller line-related procedures and expectations, this includes regular quality control checks and cash counts. Conduct quarterly reviews and assure accordance with all branch audit requirements, providing training on updates and changes accordingly.
• 4. Ensure a positive environment that encourages staff growth, feedback, and engagement while cultivating the embracement of FBT’s mission and values.
• 5. Exemplify superior service that satisfies the wants and needs of the bank’s clients and guests and provides them with an experience indicative of FBT’s culture and commitment to the communities we serve.
• 6. Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
• 7. Anticipate needs and advise clients on solutions that personally benefit them.
• 8. Be an expert and educate clients in the bank’s suite of products, services, and processes that meet both client and community needs.
• 9. Proactively seek direction from the Branch Manager to ensure daily teller line operations align with organizational goals. In addition, be persistent in building strong internal relationships, collaborating often with colleagues inside and outside of the Retail business line to meet client needs, branch and organizational growth efforts.
• 10. Seek and sustain community involvement.
• 11. Follow Loan Policy and Guidelines, when originating, underwriting, and closing consumer and business loans.
• 12. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• 13. Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

The anticipated salary range for this role is between $50,835 and $68,628. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual’s relevant experience, training, skills, work location, and other considerations. For those in eligible roles, we offer incentive compensation based on individual performance. Furthermore, this role may qualify for a variety of benefits, such as Medical, Dental, and Vision insurance, Health Savings Accounts, 401(k)/ESOP, Paid Time Off, Flexible Work Arrangements, Paid Parental Leave and Student Loan Repayment Assistance.

Compensation Grade Salary Grade 5 First Bank & Trust is an Equal Opportunity, affirmatively action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement.

Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community.

Our Benefits

• Medical, Dental, and Vision insurance, Health Savings Accounts, 401(k)/ESOP, Paid Time Off, Flexible Work Arrangements, Paid Parental Leave and Student Loan Repayment Assistance.
• Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education Student loan repayment assistance program.
• Tuition reimbursement.
• A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family.