Retail Banking Specialist II

Fishback Financial Corporation; Brookings (SD); On-site; USD 21,000 - 28,000; Full time

Job summary

Fishback Financial Corporation seeks a guest-focused team member for our First Bank & Trust branch. You will deliver superior service, handle teller transactions, and help build lasting client relationships in a community-bank setting.

You will educate clients on our products, assist opening new accounts, and work with Retail Banking leadership to meet branch goals while maintaining accuracy and compliance in daily operations.

Qualifications

• Associate degree and minimum 2 years related experience.
• Strong communication through verbal and written correspondence; effective listening.
• Personable, empathetic, collaborative and solution-driven.

Responsibilities

• Provide superior service experience to guests, reflecting First Bank & Trust culture.
• Develop, maintain and grow profitable relationships while minimizing risk.
• Perform teller functions: deposits, withdrawals, payments, negotiable items; maintain balanced cash drawer.
• Anticipate client needs and advise on beneficial solutions.
• Assist opening new accounts and establishing relationships.
• Educate clients on the bank's products and processes.
• Coordinate with Retail Banking Supervisor/Manager to align daily work with goals.
• Monitor deposit and credit portfolios; report suspicious transactions per policy.
• Adhere to policies; complete compliance training and meetings.

Skills

Strong communication

Written communication

Active listening

Empathetic

Collaborative

Problem solving

Education

Associate degree

Job description

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications

This person should have a n associate’s degree and a minimum of two year s of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
• Enthusiastically develop, maintain , and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required , a general understanding and aptitude for sales aids in this responsibility.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Bankin g Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Compensation Grade

Hourly Grade 4

First Bank & Trust is an Equal Opportunity, Affirmitive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement . Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail] .