Retail Banking Specialist

RiseMe; Sacramento (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

11 paid holidays

Vacation/sick days 17 days first year

Job summary

Beal Bank is seeking a Retail Banking Specialist to provide frontline service to customers while ensuring policy compliance and accuracy in a fast-paced branch setting.

The role requires 2–4 years of customer service experience, a high school diploma, and the ability to learn banking software and standard operating procedures quickly.

Qualifications

• Minimum 2–4 years of customer service experience.
• Proficiency with 10-key touch and Microsoft Office; ability to learn banking software quickly.
• Knowledge of banking products, policies, procedures, and regulatory guidelines.

Responsibilities

• Process customer transactions accurately per bank policies.
• Perform teller duties including deposits, withdrawals, and checks.
• Balance cash drawer and assist with branch operations.
• Answer calls, address inquiries, and escalate issues as needed.
• Image customer documents and perform quality checks.
• Support CRA activities and maintain confidentiality.

Skills

Customer service

Attention to detail

Communication

Problem solving

Organizational skills

Adaptability

Education

High School diploma or equivalent

Tools

10-key touch

Microsoft Office

Banking software

Job description

Summary:

The Retail Banking Specialist is responsible for providing frontline support and service to current and potential customers ensuring all bank policies, procedures and regulatory compliance are adhered to.

Essential Job Duties & Responsibilities (Include but are not limited to):

• Process a variety of customer transactions accurately and efficiently in accordance with bank policies and regulations. This includes the opening, servicing and closing of all account products offered by the bank (CD’s, Money Market, Statement Savings and Retirement Accounts).
• Teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc.
• Performs opening, closing, and other branch servicing duties. Balancing cash drawer, assist with cash vault balancing, opening and processing of incoming mail, completing logs, reports, some audits and control checks while maintaining a neat and organized work area.
• Answer incoming phone calls, address customer questions and concerns and escalates any problems, concerns, or disputes to appropriate internal resources for resolution as appropriate.
• Imaging of customer documents and quality control check of documents once imaged.
• Enhances customer satisfaction and the professional reputation of the Bank, by warmly greeting, engaging, and developing good professional relationships with customers.
• Practices branch security procedures and protects customer confidentiality and privacy.
• Actively participate in CRA activities to ensure that all required monthly goals are met.
• Performs other job-related duties or special projects as assigned.

Qualifications (Education, Experience, Computer Skills, Certifications, Etc.):

• Prior experience as a teller or new account representative preferred
• Minimum 2-4 years customer service experience
• High School diploma or equivalent required
• Proficiency with 10-key touch and Microsoft Office, with the ability to quickly learn banking software applications.
• Knowledge of, or the ability to quickly learn, banking products, services, policies, procedures, and regulatory guidelines.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Effective problem-solving, critical-thinking, and decision-making skills.
• Outstanding written and verbal communication and active listening skills.
• Strong customer service orientation with the ability to remain composed and maintain a positive attitude when interacting with customers and internal team members.
• Ability to maintain confidentiality, follow directions, and apply established policies, procedures, and guidelines.
• Reliable attendance and punctuality.
• Adaptability to change.
• Professional appearance and demeanor.
• Self-motivated team player with strong interpersonal skills.
• Overnight and out of town travel is possible on occasion

Benefits options include:

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

No relocation assistance provided.

Beal Bank, Beal Bank USA, and their affiliates are Equal Opportunity Employers. Beal Bank, Beal Bank USA, and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.

All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA

Notice to California Residents: Beal Bank, Beal Bank USA, Beal Service Corporation, Beal Nevada Service Corporation, CLMG Corp., and CSG Investments, Inc. may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.