Retail Banking Relationship Specialist II

First Bank Trust; Brookings (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

First Bank & Trust in Brookings, SD seeks a customer service oriented professional to deliver an exceptional service experience to our guests. You will resolve transactional needs promptly while proactively identifying opportunities to serve clients and build relationships.

Key duties include teller functions, opening new accounts, educating clients on products, maintaining deposits and credit portfolios and ensuring compliance.

Qualifications

• Associate’s degree required with a minimum of two years related experience.
• Strong communication skills through verbal and written correspondence, listening, and responsiveness.
• Personable, empathetic, collaborative, and a solution-driven problem solver.

Responsibilities

• Provide a superior service experience that satisfies guests and reflects First Bank & Trust’s culture and community commitment.
• Develop, maintain, and grow profitable client relationships while minimizing risk; sales aptitude is a plus.
• Perform teller functions including deposits, withdrawals, payments, and negotiable items; balance cash drawer daily; report suspicious transactions.
• Anticipate client needs and advise on solutions that benefit them.
• Assist in opening new accounts and establishing new relationships.
• Educate clients on the bank’s products, services, and processes to meet client and community needs.
• Coordinate with Retail Banking Supervisor/Branch Manager to align daily work with goals; collaborate with colleagues across the Retail line.
• Monitor deposits and credit portfolios for quality and risk; follow through on collections as needed per policy.
• Adhere to bank policies, participate in compliance training, and attend required meetings.

Skills

Customer service

Communication skills

Relationship building

Solution oriented

Education

Associate degree

Two years related experience

Job description

First Bank & Trust in Brookings, SD seeks a customer service oriented professional to deliver an exceptional service experience to our guests. You will resolve transactional needs promptly while proactively identifying opportunities to serve clients and build relationships.

Key duties include teller functions, opening new accounts, educating clients on products, maintaining deposits and credit portfolios and ensuring compliance.