Retail Banking Specialist

First Bank & Trust; Milbank (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

First Bank & Trust in Milbank, SD is seeking a customer service focused professional to deliver a superior service experience to bank guests. You will resolve transactional needs in a timely manner while building relationships and offering solutions that reflect the bank's culture and commitment to the communities we serve.

Responsibilities include processing deposits and withdrawals, opening new accounts, educating clients about products, and coordinating with Retail Banking leadership to align

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Genuine personable and empathetic, collaborative, and solution driven.

Responsibilities

• Provide a superior service experience that satisfies guest needs and reflects FBT culture.
• Develop and grow client relationships while recognizing opportunities and offering solutions.
• Perform general teller functions: deposits, withdrawals, payments; balance cash drawer daily.
• Anticipate client needs and advise on beneficial solutions; assist opening new accounts.
• Educate clients on bank products and processes to meet client and community needs.
• Coordinate with Retail Banking Supervisor/Manager to align daily work with goals.
• Monitor deposits/credit portfolios and report any suspicious activity per policy.
• Adhere to policies, complete compliance training, and attend required meetings.

Skills

Strong communication

Active listening

Empathetic

Collaborative

Solution-driven

Education

High school diploma or equivalent

Job description

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications:

This person should have a high school diploma and a minimum of one year of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
• Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Compensation Grade

Hourly Grade 3

First Bank & Trust is an Equal Opportunity, affirmating employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].