Banking Associate: Customer Service & Solutions

First National Bank; Maine; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with match

Insurance benefits

Bonus plan

Tuition support

Paid volunteer hours

Job summary

First National Bank is seeking a full-time teller to provide high-quality service, sell bank products, and refer customers to specialists as needed. The role emphasizes accuracy, confidentiality, and teamwork in meeting branch targets.

You will handle deposits and withdrawals, open accounts, assist with wire transfers, and stay informed about banking regulations. Competitive pay, benefits, and a supportive work environment are highlighted in the posting.

Qualifications

• Cash handling experience.
• Direct customer service experience.
• High School degree or GED.
• Sales and computer experience desirable.

Responsibilities

• Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction.
• Determine customer needs to effectively sell bank products and services and make appropriate referrals. Meet branch goals for deposit growth, personal and business accounts, and IRAs.
• Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
• Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
• Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
• Investigate and correct errors reported by customers; work with management to report unusual account activity.
• Open Deposit Accounts.
• Maintain branch's safe deposit box system including new rentals, access to rented boxes, payments, and maintenance.
• Accept requests to wire funds.
• Create necessary forms or submit instructions for account maintenance such as stop payments, holds, AFTs and debit cards.
• Demonstrate an understanding of the impact of federal regulations, including the Bank Secrecy Act (BSA) on daily activities and stay abreast of changes through completion of training classes.
• Exhibits an understanding of common scam and fraud situations and knows how to report internally.
• Has a full understanding to deposit compliance regulations including Regulation CC – deposit holds.

Skills

Cash handling

Direct customer service

Sales

Computer experience

Education

High School degree or GED

Job description

First National Bank is seeking a full-time teller to provide high-quality service, sell bank products, and refer customers to specialists as needed. The role emphasizes accuracy, confidentiality, and teamwork in meeting branch targets.

You will handle deposits and withdrawals, open accounts, assist with wire transfers, and stay informed about banking regulations. Competitive pay, benefits, and a supportive work environment are highlighted in the posting.