Retail Banking Office Manager – Customer Experience Lead

Austin Bank; Tyler (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Austin Bank in Tyler, TX is seeking a dedicated retail branch leader to manage daily operations, drive service quality, and ensure regulatory compliance with BSA and CIP requirements.

You will oversee branch personnel, handle lending support, balance cash operations, resolve customer issues, and uphold the bank's values of ethics and confidentiality. This role emphasizes teamwork, staff development, and achieving branch goals through effective supervision and process improvements.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, including BSA and CIP.
• Exhibits superior customer service and builds customer relationships to provide banking solutions.
• Promotes loyal relationships between customers and Austin Bank.
• Develops teamwork by attending meetings and supporting department goals.
• Stay informed with company communications and use appropriate channels.
• Pursue ongoing training to develop personal skills.
• Uphold ethics, integrity, and confidentiality.
• Greets customers and provides superior customer service.
• Supervises branch personnel, conducts staff and service/sales meetings, handles hiring and discipline.
• Leads service and sales efforts, handles customer complaints, supervises branch security and policies.
• Takes loan applications, analyzes finances, approves/rejects or refers to senior lender.
• Performs branch operations such as opening accounts and balancing activities.
• Maintains confidentiality and reports to work regularly.
• Implements department policies and quality assurance.
• Promotes professional growth and development through education programs.
• Austin Bank Job RETAI002760 by eQuest

Job description

Austin Bank in Tyler, TX is seeking a dedicated retail branch leader to manage daily operations, drive service quality, and ensure regulatory compliance with BSA and CIP requirements.

You will oversee branch personnel, handle lending support, balance cash operations, resolve customer issues, and uphold the bank's values of ethics and confidentiality. This role emphasizes teamwork, staff development, and achieving branch goals through effective supervision and process improvements.