Retail Banking Leadership Trainee

First Security Bank; Little Rock (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

First Security Bank is seeking a candidate for a Retail Management Trainee program in Little Rock, AR. This on-site, one-year program develops foundational management skills in retail banking, including branch operations, regulatory compliance, and sales performance.

You will learn leadership principles through Bank Better University training, rotate between branches in the designated market, and complete various training courses while supporting daily operations and customer service.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Post Secondary education preferred.
• 3+ years of management experience required.
• 2+ years of banking experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
• Reliable transportation and the ability to travel between branches and/or work‑related training is required.

Responsibilities

• Learn retail management fundamentals by working alongside and observing an experienced retail leadership team.
• Develop the ability to foster a positive work environment that supports exceptional customer service, employee engagement, and relationship growth.
• Learn to promote a service-focused culture where customers feel welcomed, valued, and engaged, while encouraging team members to take ownership of individual and banking center goals.
• Gain experience supporting daily branch operations, including staff scheduling, performing essential retail duties, and assisting with weekly team huddles.
• Learn to serve as a communication link between leadership, departments, and staff to support understanding of directives, initiatives, and performance goals.
• Develop leadership skills by participating in coaching, performance feedback, and reinforcement of policies, procedures, and productivity standards.
• Learn and support compliance with bank policies, audit controls, security procedures, and regulatory requirements, including BSA, Reg CC, Reg E, Fair Lending, and SAR/CTR guidelines.
• Gain experience reviewing reports, monitoring transactions, assisting with account maintenance, and helping resolve escalated customer concerns.
• Support management in achieving banking center objectives and assist with specialized service requests and operational exceptions as needed.
• Build knowledge of bank products and services across all lines of business while developing customer and community relationships through outreach and engagement.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on‑site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Skills

Management experience

Banking experience

Customer service mindset

Leadership potential

Commitment to Core 5 values

Reliable transportation

Education

High School Diploma or GED

Post Secondary education preferred

Tools

Outlook

Word

Excel

Typing

10-key

Internet

Job description

First Security Bank is seeking a candidate for a Retail Management Trainee program in Little Rock, AR. This on-site, one-year program develops foundational management skills in retail banking, including branch operations, regulatory compliance, and sales performance.

You will learn leadership principles through Bank Better University training, rotate between branches in the designated market, and complete various training courses while supporting daily operations and customer service.