FT Retail Management Trainee Floating

Delphi Technologies; Little Rock (AR); On-site; USD 42,000 - 58,000; Full time

Job summary

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Management Trainee. This on-site, one-year program develops foundational management skills in retail banking across branch operations, regulatory compliance, and branch sales performance.

The trainee will travel between branches in the designated market, participate in leadership training, and work with the leadership team to learn and apply bank policies, performance standards,

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Post Secondary education preferred.
• 3+ years of management experience required.
• 2+ years of banking experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
• Reliable transportation and the ability to travel between branches and/or work‑related training is required.

Responsibilities

• Learn retail management fundamentals by working alongside and observing an experienced retail leadership team.
• Develop the ability to foster a positive work environment that supports exceptional customer service, employee engagement, and relationship growth.
• Learn to promote a service-focused culture where customers feel welcomed, valued, and engaged, while encouraging team members to take ownership of individual and banking center goals.
• Gain experience supporting daily branch operations, including staff scheduling, performing essential retail duties, and assisting with weekly team huddles.
• Learn to serve as a communication link between leadership, departments, and staff to support understanding of directives, initiatives, and performance goals.
• Develop leadership skills by participating in coaching, performance feedback, and reinforcement of policies, procedures, and productivity standards.
• Learn and support compliance with bank policies, audit controls, security procedures, and regulatory requirements, including BSA, Reg CC, Reg E, Fair Lending, and SAR/CTR guidelines.
• Gain experience reviewing reports, monitoring transactions, assisting with account maintenance, and helping resolve escalated customer concerns.
• Support management in achieving banking center objectives and assist with specialized service requests and operational exceptions as needed.
• Build knowledge of bank products and services across all lines of business while developing customer and community relationships through outreach and engagement.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on‑site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Skills

Management experience

Banking experience

Computer skills

Customer service

Education

High School Diploma or GED

Post Secondary education preferred

Tools

Outlook

Word

Excel

Job description

Location Little Rock, Arkansas (LR, NLR, Maumelle, Sherwood)

Description

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

SUMMARY

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Management Trainee! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will develop foundational skills for an entry-level management position in retail banking. As part of this structured one-year program, the trainee will learn to champion First Security Bank’s leadership principles as presented through Bank Better University’s Leadership Training. The trainee will gain a strong understanding of retail management practices through hands‑on training focused on branch operations, regulatory compliance, and branch sales performance. Additionally, participation in various leadership and procedural training courses is required throughout the program. This position requires on‑site work and the ability to travel/float between branches within the designated market.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Post Secondary education preferred.
• 3+ years of management experience required.
• 2+ years of banking experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
• Reliable transportation and the ability to travel between branches and/or work‑related training is required.

HOURS OF AVAILABILITY

Regularly Scheduled Hours/Week: 40+ hours per week | Monday – Friday 8:00am-5:30pm | Saturdays 8:00am-12:30pm (typically 1 per month) | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn retail management fundamentals by working alongside and observing an experienced retail leadership team.
• Develop the ability to foster a positive work environment that supports exceptional customer service, employee engagement, and relationship growth.
• Learn to promote a service-focused culture where customers feel welcomed, valued, and engaged, while encouraging team members to take ownership of individual and banking center goals.
• Gain experience supporting daily branch operations, including staff scheduling, performing essential retail duties, and assisting with weekly team huddles.
• Learn to serve as a communication link between leadership, departments, and staff to support understanding of directives, initiatives, and performance goals.
• Develop leadership skills by participating in coaching, performance feedback, and reinforcement of policies, procedures, and productivity standards.
• Learn and support compliance with bank policies, audit controls, security procedures, and regulatory requirements, including BSA, Reg CC, Reg E, Fair Lending, and SAR/CTR guidelines.
• Gain experience reviewing reports, monitoring transactions, assisting with account maintenance, and helping resolve escalated customer concerns.
• Support management in achieving banking center objectives and assist with specialized service requests and operational exceptions as needed.
• Build knowledge of bank products and services across all lines of business while developing customer and community relationships through outreach and engagement.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on‑site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities. The trainee will observe management decision‑making, gain exposure to employee performance evaluation and discipline processes, and develop the ability to assess situations and make informed decisions.

SOFT SKILLS

Foster a culture that values high ethical conduct, critical thinking, problem‑solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require strong independent problem‑solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.

EOE Statement

First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process.

About the Organization

Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.

OPENING STATUS

This position is currently accepting applications.