Retail Banking Customer Experience Lead

Equity Bank; Liberal (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Group Life & Long-Term Disability

Flexible Spending & Health Savings

Group Cancer Insurance

401(K) Retirement Plan w/ CompanyMatch

Generous Vacation & Sick Time

ESPP

Pet Insurance

Job summary

Equity Bank is seeking a Customer Service Manager in Liberal, KS to lead a small Retail team on-site. You will coach staff, manage daily operations, and ensure superior customer experiences while hitting branch goals.

The role requires hands-on leadership, inventory and risk awareness, and adherence to banking policies. This on-site position offers strong community banking opportunities and growth within Equity Bank.

Qualifications

• High School Diploma or equivalent.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based systems.
• Ability to maintain a high degree of confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team to determine solutions.
• Ability to travel to Wichita, KS during first week of employment for required week-long training.

Responsibilities

• Lead and Manage the Performance of the Retail Bank Non-Exempt Employees.
• Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.
• Assist with Growth of Retail Bank Net Income and offer accounts, loans, and services aligning with clients’ needs.

Job description

Equity Bank is seeking a Customer Service Manager in Liberal, KS to lead a small Retail team on-site. You will coach staff, manage daily operations, and ensure superior customer experiences while hitting branch goals.

The role requires hands-on leadership, inventory and risk awareness, and adherence to banking policies. This on-site position offers strong community banking opportunities and growth within Equity Bank.