Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Inwood (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Savings Account

Dental & Vision

Life Insurance

Disability Insurance

401(k) with match

Dependent Care

Child/Elder care

Educational assistance

Wellness program

Parental leave

Paid holidays

Absence days

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in our Retail Banking organization.

Based at the Welch Rd Branch in Apopka, FL, this role focuses on delivering a standout customer experience and guiding customers through financial options with a focus on loyalty. Responsibilities include handling diverse customer interactions, educating on alternatives, and making referrals to branch staff.

Qualifications

• No university degree required; typically <1 year of related experience.
• Relevant knowledge of banking products and branch operations.
• Strong communication and problem-solving skills.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff.
• Engages customers via lobby activities and technology tools.
• Supports sales conversations through a defined process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in our Retail Banking organization.

Based at the Welch Rd Branch in Apopka, FL, this role focuses on delivering a standout customer experience and guiding customers through financial options with a focus on loyalty. Responsibilities include handling diverse customer interactions, educating on alternatives, and making referrals to branch staff.