Retail Banking Branch Ops Leader: Service & Growth

Clear Fork Bank National Association; Abilene (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Clear Fork Bank National Association is seeking a Branch Operations Manager for our Abilene, TX branch. The role will drive day-to-day lobby operations, support branch staff, and ensure compliant, high-quality customer service in a busy retail banking environment.

The manager will supervise tellers and Personal Bankers, help open accounts, promote cross-sell opportunities, and uphold regulatory standards while supporting growth and profitability.

Qualifications

• High School diploma or equivalent.
• Proficient in Word and Excel and general office skills.
• Strong analytical skills with the ability to interpret complex financial information.
• High attention to detail and accuracy.
• Excellent organizational and prioritizing skills.
• Excellent verbal & written communication skills.
• Ability to read and understand regulations, policies, and procedures.
• High-level professionalism and interpersonal skills.

Responsibilities

• Oversee the daily operations of the branch lobby functions, ensuring smooth and efficient service delivery.
• Supervise and mentor branch lobby staff, through training, performance reviews and constructive feedback.
• Provide personalized service to customers, ensuring their banking needs are met with a high level of satisfaction ensuring strong relationships driving customer loyalty and retention.
• Act as paying/receiving teller and Personal Banker as needed driving Retail Banking initiatives including assisting customers in opening and managing bank accounts, including checking, savings, CDs, and Debit Card issuance
• Identify opportunities to cross-sell banking products and services to existing customers.
• Address and resolve any operational or customer service issues and complaints professionally and promptly.
• Undertake additional tasks assigned by Management to support departmental functions.
• Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.

Skills

Strong analytical skills

Excellent organizational skills

Excellent verbal & written comms

Attention to detail

Interpersonal skills

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Clear Fork Bank National Association is seeking a Branch Operations Manager for our Abilene, TX branch. The role will drive day-to-day lobby operations, support branch staff, and ensure compliant, high-quality customer service in a busy retail banking environment.

The manager will supervise tellers and Personal Bankers, help open accounts, promote cross-sell opportunities, and uphold regulatory standards while supporting growth and profitability.