Retail Banking Associate: Customer Solutions

Primis Bank; Chester (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Primis Bank in Chester, VA seeks a customer-focused Bank Teller to deliver exceptional service while handling transactions, new account openings, and referrals in accordance with policy.

You will conduct deposits, bill payments, currency exchange, and miscellaneous proofs while maintaining accuracy, balance, and compliance. Strong communication and teamwork are essential, with a commitment to regulatory guidelines and audit readiness.

Qualifications

• Professional and effective communication skills including ability to ask questions to uncover and identify varying customer needs.
• High level of detail orientation.
• Proven team player.
• Able to present product features and benefits effectively and provide sound guidance.
• Strong organizational skills.
• Effective and professional verbal and written communication skills.

Responsibilities

• Perform a variety of customer transactions and inquiries in accordance with the Bank’s customer service standards and policies/procedures (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customer’s financial needs while also meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.

Skills

Customer service

Communication skills

Detail-oriented

Team player

Product features & benefits

Organizational skills

Verbal and written communication

Education

High School diploma or equivalent

Tools

CRM software

Job description

Primis Bank in Chester, VA seeks a customer-focused Bank Teller to deliver exceptional service while handling transactions, new account openings, and referrals in accordance with policy.

You will conduct deposits, bill payments, currency exchange, and miscellaneous proofs while maintaining accuracy, balance, and compliance. Strong communication and teamwork are essential, with a commitment to regulatory guidelines and audit readiness.