Retail Banking Associate – Build Relationships & Drive Sales

Woodforest National Bank; Cortland (OH); On-site; USD 34,000 - 54,000; Full time

Job summary

Woodforest National Bank in Ohio-Cortland is seeking a Branch Banking professional to deliver strong customer service and drive branch sales. This full-time role focuses on helping customers with transactions, account openings, and product recommendations within a supportive team environment.

The position requires 3 years of sales or customer service experience and a high school diploma; an Associate’s or Bachelor’s degree is also acceptable.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• Associate’s degree plus 1 year of relevant experience, or a Bachelor’s degree.
• High School Diploma or equivalent required.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Skills

Sales experience

Customer service

Positive and engaging

Education

High School diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Woodforest National Bank in Ohio-Cortland is seeking a Branch Banking professional to deliver strong customer service and drive branch sales. This full-time role focuses on helping customers with transactions, account openings, and product recommendations within a supportive team environment.

The position requires 3 years of sales or customer service experience and a high school diploma; an Associate’s or Bachelor’s degree is also acceptable.