Retail Banking Specialist – Customer Growth & Service

Woodforest National Bank; West Union (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Company Match in ESOP

Paid Time Away

Medical Coverage

Short and Long-Term Disability & Life,

AD&D Insurance

Well-being Program

Opportunities for Long-Term Growth

Job summary

Woodforest National Bank is seeking a Retail Banker in Ohio-West Union to engage customers, open accounts, and drive product adoption. You will receive training to deliver an excellent customer experience and grow within a nationally recognized, employee-owned bank.

Key duties include handling transactions, assisting with vault and ATM maintenance, and resolving customer inquiries with Woodforest's customer-first approach.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Skills

Sales experience

Customer service

Positive attitude

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Woodforest National Bank is seeking a Retail Banker in Ohio-West Union to engage customers, open accounts, and drive product adoption. You will receive training to deliver an excellent customer experience and grow within a nationally recognized, employee-owned bank.

Key duties include handling transactions, assisting with vault and ATM maintenance, and resolving customer inquiries with Woodforest's customer-first approach.