Retail Bank Sales & Service Associate

Primis Bank; Colonial Heights (VA); Presencial; USD 23.000 - 33.000; Jornada completa

Descripción de la vacante

Primis Bank in Colonial Heights, VA is seeking a friendly Teller to assist customers with everyday banking needs. You will handle transactions, deposits, withdrawals, check cashing, and new account openings while guiding customers to suitable banking solutions and ensuring compliance with bank policies and regulations.

This role emphasizes customer service, accuracy, and teamwork. You will balance cash, support cross-selling, and maintain knowledge of bank products to help customers efficiently,

Formación

• High School diploma or equivalent
• Customer service experience in a retail environment
• Previous retail bank experience (highly preferred)

Responsabilidades

• Perform a variety of customer transactions and inquiries in accordance with the Bank’s customer service standards and policies/procedures (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customer’s financial needs while also meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.
• Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.
• Complete arrangements and documents for special services such as foreign currency/items, direct deposits, and the origination of outgoing wires and services or government bond transactions.
• Perform market center functions and support other market center employees or job duties including but not limited to, servicing overdrawn/past due accounts, OFAC review, Back Counter Processing, ATM management, vault, main vault, night depository responsibilities and opening.
• Maintain knowledge and a strong understanding of the Bank’s products/services, pricing, and the Bank’s customer relationship management software.
• Assist other market center employees as needed to ensure satisfactory audit ratings are achieved at the market center level; including, but not limited to, responsibility for completing portions of the market center’s Monthly Internal Control Report (MICR) and creating documentation specific to other operating policies/procedures.
• Regular, reliable and predictable attendance.

Descripción del empleo

Primis Bank in Colonial Heights, VA is seeking a friendly Teller to assist customers with everyday banking needs. You will handle transactions, deposits, withdrawals, check cashing, and new account openings while guiding customers to suitable banking solutions and ensuring compliance with bank policies and regulations.

This role emphasizes customer service, accuracy, and teamwork. You will balance cash, support cross-selling, and maintain knowledge of bank products to help customers efficiently,